discover.invoicecloud.comOnline Electronic Bill Payment Solutions that Drive Results - InvoiceCloud

Benefits Features Industries Utilities Local Government Insurance Outbound Payments Consumer Finance Partners CompanyLeadership Press Room Careers Open Positions Blog Resources Resource Library Events Digital Payment Savings Calculator Paperless Savings Calculator Contact Us Biller Login Simplify your digital billing and payment experience The billing and payment experience is a critical touchpoint in the customer journey. InvoiceCloud removes friction from this process, increasing self-service and decreasing manual collection. Our true SaaS solution ensures our clients are always getting the latest technology and enhancements without having to lift a finger. The omnichannel capabilities provide your customers with multiple ways to pay, creating a seamless payment experience. Press Release: New Online Bank Direct Enhancement Separates Payments by Invoice Type InvoiceCloud's enhancement to its Online Bank Direct (OBD) solution enables billers to automatically separate payments based on the paid invoice type, simplifying deposits, offering faster access to funds, and streamlining reconciliation processes. Learn More The Solution That Works With limited customer interaction, you don’t have many chances to change their behavior. InvoiceCloud makes the process of paying a bill simple and encourages self-service so you can focus on what matters. We deliver the best digital adoption rates in the industry with a 59%* average increase in e-payment adoption, 104%** average increase in paperless enrollment, and 39%*** average decrease in billing and payment-related calls. Additional benefits include: Decreased print and mail costs Greater operational efficiencies Higher customer satisfaction Reduced payment-related manual tasks and call volume *Based on average year 1 results of InvoiceCloud customers that went live between 2018-2021​ ** Based on average year 1 results of a limited subset of InvoiceCloud customers that (i) went live on the platform in 2020-2021, (ii) enabled paperless billing, and (iii) had a 5%-30% paperless billing adoption rate prior to going live with InvoiceCloud. ​ *** Based on a limited subset of customers that went live from 2015 – 2021 and tracked/provided payment-related call data in their first 12 months on their previous platform and the Invoice Cloud platform, respectively. View benefits Let your customers pay when, how, and where they want. Most customers miss a payment because they forgot, but our intelligent communications reminds customers to pay their way and never miss a payment. Our integrated solution puts your organization’s branding first to let customers know they’re in the right place. Our True SaaS platform is always up to date and enables your customers to: Pay online, by text, or by phone Enroll in paperless billing in the payment route Schedule payments or enroll in AutoPay to help decrease late payments Make one-click payments through email, text, or calendar reminders Skip registration and make single payments quick and easy with Guest Checkout View product features Our clients' results speak for themselves. Don’t just take our word for it. See how InvoiceCloud’s platform has helped organizations like yours achieve real results. Case Study EmPRO Transforms Policyholder Experience, Drives Digital Engagement and Reduces Manual Processes Learn More about EmPRO Transforms Policyholder Experience, Drives Digital Engagement and Reduces Manual Processes Case Study Video Georgia Farm Bureau Insurance Transforms Member Experience, Increases Digital Engagement, and Improves Payment Efficiencies Watch Now about Georgia Farm Bureau Insurance Transforms Member Experience, Increases Digital Engagement, and Improves Payment Efficiencies Case Study PropertyCasualty Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation Learn More about PropertyCasualty Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation Previous quote InvoiceCloud’s user-friendly solution improved customer engagement, making payments more convenient. As a result, we’ve seen a rise in digital adoption and self-service rates enabling us to scale back lobby hours, and focus on other priorities like our low income Customer Care program. Kelly Rourk Customer Service Process and Data Analyst Mount Pleasant Waterworks InvoiceCloud’s frictionless payment solutions, ease of implementation, and payment processing creativity have delivered significanttime savings for our office, increasing the time and attention we can dedicate to other citizen needs. Shannon Bryner Chief Deputy Treasurer City of Manassas InvoiceCloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. It has made our lives so much easier, and allows us to focus on more strategic priorities. Cheri Schmidt CFO/Vice-President California Mutual Insurance Company InvoiceCloud transformed our collections process with a modernized solution that provided flexible, user-friendly payment options that increased digital payments and self-service rates. This reduced manual processes enabling our busy staff to shift focus to other critical tasks. Adam Petersen SVP/Chief Financial Officer EmPRO Insurance InvoiceCloud solved our greatest collections challenges by enhancing the user experience for both customers and staff. Payment-related calls dropped 20% in just 6 months, leading to increased employee morale and the ability to focus on other high-priority projects we had been unable to get to. Marci Doolan Office Manager Bona Vista Water District Next quote Let’s work together. Be a part of our extensive Partner and integration ecosystem. InvoiceClould delivers an extended solution that increases client retention, drives customer satisfaction, and grows your revenue. Together, we can deliver a solution that is simple and effective. View partners Want to learn more? Let’s chat. Sign up for a free, no obligation demo today. Get started Privacy Policy Privacy Choices Payer and Non-Payer User Terms and Conditions Accessibility Statement PCI Verification Follow us on Facebook Follow us on Twitter Follow us on Linkedin © 2024,...